Got questions?
FAQs
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Counselling can help with a variety of challenges, including anxiety, depression, stress, relationship issues, parenting struggles, grief and loss, trauma, self-esteem, and life transitions. It’s also a space to explore personal growth and emotional well-being.
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Counselling is for anyone seeking support, clarity, or tools to navigate challenges. If you’re feeling stuck, overwhelmed, or just need someone to talk to, counselling could be a helpful step.
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No, you don’t need a referral to book a counselling session with us. You can book an appointment with us through our website.
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The first session is an opportunity to share what brings you to counselling and discuss your goals. We’ll also explain how we work and answer any questions you may have. It’s a relaxed and welcoming space to begin your journey.
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The number of sessions varies depending on your goals and needs. Some clients find a few sessions helpful, while others may prefer ongoing support. We’ll work with you to create a plan that suits your needs.
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Counselling provided by ACA-accredited counsellors is not currently covered by Medicare. At this time, our services are not covered by Medicare or private health insurance. However, we are working towards offering options for clients to access rebates in the future.
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Yes, we offer online counselling for clients who prefer the flexibility or who cannot attend in person. These options provide the same level of support as face-to-face sessions.
We offer remote sessions on Mondays and Fridays.
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We understand that life can be busy, so we offer flexible appointment times, including Saturdays. Please see our online booking tool for availability.
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At Sound Mind Counselling and Family Therapies, we primarily work with adults, couples, and families. We also support parents navigating challenges with younger family members.
We offer counselling for adolescents on a case-by-case basis. If you’re interested in this service, please send us an enquiry to book a complimentary initial consultation to discuss your child’s needs and determine if we’re the right fit.
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If you are in crisis or need urgent support, please contact a crisis service such as Lifeline (13 11 14) or Beyond Blue (1300 22 4636).
Fears and hesitations can be a natural response to starting the process— let’s talk about it
Common Misconceptions about Counselling
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If I go to counselling it means there is something wrong with me.
Going to counselling doesn’t mean there is something wrong with you—it means you value your mental health and well-being. Everyone faces challenges, and seeking support is a sign of self-awareness and strength. Counselling is about healing, growth and finding new ways to navigate life’s ups and downs.
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Counselling is just talking—it doesn’t actually solve anything.
While talking is a big part of counselling, it’s not the only part. Counselling helps you develop tools and strategies to manage challenges, gain insights into your behaviours and emotions, and create actionable steps toward your goals.
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Counselling won’t work for me because I have tried it before.
Every counsellor and counselling approach is different. If past experiences weren’t helpful, it doesn’t mean counselling isn’t for you—it might mean you need to find the right counsellor or approach that fits your needs and preferences.